BREAKING POINTS

Waiting in line can send even the most even-keeled among us over the edge. What makes waiting so frustrating? And what tactics are companies using to keep us teetering on the edge of a meltdown for just a little longer?
Definitely Not The Opera, CBC Radio One

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.


7:28 MINUTES / 4.3 MB